Refund policy

At Aasanstore, we want you to receive your order in perfect condition. If you receive a wrong, damaged, defective, or significantly different product from what you ordered, you may request a return or replacement in accordance with this policy.

1. Return & Replacement Period

You may contact us within 7 days of receiving your order to request a return or replacement.

Requests made after 7 days may not be accepted.

2. Eligible Reasons for Return

A return or replacement may be accepted if:

You received a wrong product.
The product arrived damaged.
The product is defective or not functioning as described.
The product is significantly different from the product shown or described on our website.
An item is missing from your order.

3. Conditions for Returns

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product should be unused and in its original condition, wherever reasonably possible.
Original packaging, accessories, manuals, tags, and other included items should be returned where applicable.
You may be required to provide clear photos or videos showing the issue with the product.
A return may be rejected if the damage is caused by misuse, improper handling, accidental damage, modification, or normal wear and tear.

4. Change of Mind

We currently do not accept returns solely because a customer has changed their mind, ordered the wrong item, or no longer wants the product, unless otherwise agreed by Aasanstore.

Please carefully check the product description, specifications, size, color, and other details before placing your order.

5. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us as soon as possible and provide:

Your order number
Your name and contact number
A description of the problem
Clear photos and/or a video of the product
Photos of the packaging, where applicable

Our team will review the request and inform you whether the item qualifies for replacement, return, or refund.

6. Replacement

Where a return claim is approved, Aasanstore may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another mutually agreed option.

7. Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method.

For Cash on Delivery (COD) orders, we may request the customer's bank account or another suitable payment method for processing an approved refund.

Refunds will only be processed after the return request has been reviewed and approved.

8. Return Shipping Costs

If the return is due to an error by Aasanstore, such as a wrong, damaged, defective, or significantly different product, Aasanstore may bear the applicable return shipping cost.

For requests that do not qualify under this policy, return shipping costs may be the customer's responsibility.

9. Non-Returnable Items

Products may not be eligible for return where they have been:

Used, damaged, altered, or mishandled by the customer.
Returned without the required accessories or components where those items were supplied.
Returned after the applicable 7-day return period.
Damaged due to improper use or failure to follow product instructions.

Certain hygiene-sensitive or consumable products may also be non-returnable once opened or used.

10. How to Request a Return

To request a return or replacement, contact Aasanstore through the contact information provided on our website.

Please include your order number and details of the issue. Our customer support team will guide you through the return process.

Do not send products back without receiving return instructions from Aasanstore.

11. Policy Changes

Aasanstore reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.