- Q. What payment methods can I use?
- A: We currently accept payment via PayPal only.
- Q. What is the minimum purchase value?
- A: There is no minimum order value for online orders
- Q. Do you accept bank transfer?
- A: Currently not to be accepted.
- Q. Can I reserve an item for collection?
- A: It is not possible to reserve an item in our stores or online.
- Q. Do you offer guarantees on products?
- A: We offer a range of guarantees on several product ranges. You can find out more
information on everyday quality guarantees
- Q. Can I return or exchange what I purchased online?
- A: We offer a fortnight return policy. For details, please check the “Return & Refund” page.
- Q. Why is the shipping company calling me?
- A: Usually the shipping company don't call you unless the shipping address was not clear (to
deliver your order at the right time)
- Q. Can I cancel my order I placed online?
- A: You may cancel at any time before delivery by contacting us with your order details, if you
would like to cancel before 24 hours from the delivery date, the full amount will be refunded to
your account. If you cancel your order within 24 hours from the delivery date, we will exclude
the delivery fees from the total refunded amount.
- Q. How do I buy online?
- A: To find out how you can shop online please click here.
- Q: Do I need to register an account for placing an order?
- A: No, you can choose to use the guest checkout which only requires you to provide your email
address, billing, and delivery address. However, we strongly recommend you register an
account which can bring you a more efficient and convenient way to track your order status
- Q. How do I know if my order has been placed successfully?
- A: You will see your order ID after finishing your purchase on the Thank You Page and you will
receive an order confirmation email within 1 business days when it’s successful.
- Q. What is the difference between your stock and local stock?
- A: There are no functional differences between our stock and local stock. The major difference
is that all our stock is warranted by AASAAN STORE instead of having a local manufacturer’s
Shopping & Delivery
- Q- What if the item I received was damaged?
- A: In case the item you received was damaged, please inform us immediately at
- Q. Do you ship internationally?
- A: Currently, we only ship to the USA & United Kingdom
- Q. Do you provide Free Shipping?
- A: We offer free shipping to the USA, United Kingdom, Singapore, and the UAE for orders
starting at a certain order amount. For Australia and New Zealand, we charge A$15 for all
orders. Please refer to the page “Shipping & Delivery” for further details.
- Q. Do you ship with trackable service?
- A: Yes, all orders are trackable.
- Q- How long will it take to receive my order?
- A: You can check the expected delivery time displayed on our product page before placing an
order. Based on where you live, it might end up taking a little longer.
Once you place your order, the expected delivery date would be mentioned in the order
confirmation email sent to you.
Based on the product selected, the shipping and delivery promises may be different.
Please make sure to check the order confirmation email from AASAAN STORE
- Q. If I haven’t received the parcel after waiting for 2 weeks, what should I do?
- A: This shall rarely happen, however, if it does, you should first check the tracking information
by the tracking number we provide in the Shipment Email. If the shipment status has no update
or you would like to locate your shipment, please contact our Support Team and we will help